in my 20+ years on various IT service desks, i experienced regularly employees without adequate computer training are stressed and wasting a lot of time to find solutions on their own.
a general training like 'MS word advanced' covers most of the time too much content, the employee comes back at his/her desk and can't implement the new gained knowledge because the desktop looks difference, the file structure is more complicated, templates are missing etc. etc.
the transfer of the know-how into the day-to-day tasks is often frustrating. that means that a lot of money and time spend by the employer is wasted...
computer training on the job might be the solution: i will first have a look at the IT set up in the company, talk to the staff and manager about the tasks that seem to be too inefficient solved by the systems, and the goals that want to be achieved. i will tailor a training program for the employee, held on their desk while doing day-to-day tasks. we may create short cuts, templates etc. right there on the spot. afterwards the employee will get a document summarising the information learned that day. these training sessions take maximum 3 hours. a couple of weeks later another session will be scheduled to answer further questions, deepening the gained knowledge and assess the further need of training areas.
please feel free to contact me if you think that might a solution for your office.
be in charge - yours helpfully - fraulein tech