eLearning & IT support

after you published your eLearning course, be prepared to provide IT support to your students.
not only the brilliant content of your classes will determine the clients satisfaction, but as well the overall experience attending your online course.
this experience could be damped by technical issues they encounter.
helping your clients overcome these issues - even when they not in your control - will add a huge value to your offer.

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i recommend providing a contact email for technical issues, calling them back, finding out if they working with a current browser, collecting as many information as you may (screen prints are always recommend) and contact your eLearning platform provider for solutions. after a while you have enough knowledge & tools to know the typical traps and issues to help them yourself.
or you hire me to help them - always - yours helpful - fraulein tech - claudia