How many of you, when asking IT questions don’t feel satisfied with the answers you get?
You might feel stupid, or concerned about the cost (talking to professionals costs money), and trying to find out answers by googling online can sometimes make things more confusing.
I urge you to keep asking until you think you understand what is going on with your computer, your phone, your tablet…
Get a little notebook and write down what you don’t understand, write the answer, draw a picture, do whatever helps you to understand your data and files etc and how to access them easily and in an organised way.
You don’t need to understand every technical detail, but you should know the following
+ Your email address plus the backup email address, your password and where is it stored (e.g. Google, Apple, Microsoft…)
+ Your data places: where are they stored and backed up and how often?
+ Your website: Where did you buy your domain, where is your website stored and what are the logins?
+ Logons & passwords: Do we have a password safe and where is it? Or is it in a notebook, OK if kept under lock.
+ Do we have any automated workflows and where are they set up and controlled (not the technical details about how they are set up but where)?
+ Which software licences do we own and pay for? Under which name are they registered (tip here: never use an employee address and name)
Theis information is vital if you divorce your IT person (a contractor, the MSP, employee or business / private partner).
keep asking – yours helpfully – fraulein tech - claudia